How We Work

We believe that being clear on our core values enables us to work from a place of true authenticity. With that in mind, one of the key considerations when recruiting new Fika team members is ensuring they align with our company values.

We

Listen

We listen to your communication needs and adjust the way we work with you, rather than expecting you to adapt. This may be where we meet, whether we communicate via phone/email/SMS, or providing information in a way that is manageable to you while still allowing you to make fully informed decisions.

We work creatively to develop

solutions with you that may be

considered “outside of the box” to

achieve this. Our team members

all have extensive skills,

knowledge, and experience in

providing Support Coordination

services. We are all wildly

passionate about increasing the

quality of Support Coordination

across the industry, so we keep

our caseloads small to enable us

to remain creative and responsive.

In fact, we love nothing more than

diving “down the rabbit hole” to

discover the best way to overcome

a challenging situation, or to find

an answer to a tricky question.

We work Creatively

We acknowledge the social and physical environment you are living in, as well as your neurotype or disability, and the combined impact this has on your ability to live the life you choose. And we work with you to reduce any barriers preventing you from accessing the services you want.

We Acknowledge

We Support, Understand, & Embrace

We support, understand, and embrace diversity. Truly, madly, and deeply! All our team-members have some form of lived experience of neurodiversity, developmental differences, psycho-social and/or physical disabilities - as individuals, parents, or family members.

We
Encourage

We encourage positive self-identity, self-determination, and authenticity. We do this by working with you (in a way that works for you) to connect with the right services, building your understanding of the NDIS, and setting you up for success in achieving your goals.

How can I start working with Fika Specialist Services?

We provide individualised services based on your needs. However, to give you an idea of how the process may look and the way we can support you with your NDIS funding, here’s a general idea:

Getting Started

We receive an enquiry from you, or someone involved in your support network.
We will gather some basic details about you and your support needs.
We will match you with one of our Support Coordinators based on the information provided.
Your allocated Support Coordinator will contact you to arrange a time to meet (this can be in-person, via phone, via Teams/Zoom).
We will prepare a service agreement outlining the services we will provide, and our mutual responsibilities when working together. This can be emailed to you, or your Support Coordinator can bring it to you and take you through it prior to signing.
Your Support Coordinator will spend some time understanding what your needs and goals are before moving forward.

Working with you to understand your NDIS plan.
Connecting you with supports and services that are right for you.
Working with you and your support network to minimize any barriers you are facing.
Finding person-centered solutions to any additional complexities that are impacting on your access to supports.
Supporting the creation or maintaining of informal networks of supports around you.
Strengthening your capacity to develop strong and respectful relationships with NDIS and mainstream service providers, ensuring you have the support you need to move towards meeting your goals.
Preparing and gathering reports required by the NDIA and supporting you with any funding reviews or reassessments.
Assisting you to monitor your NDIS funding while building your knowledge of how the NDIS works to enable you to be as independent as possible.

How we can help