Our Mission
Our mission at Fika Specialist Services is to provide well-informed and responsive Support Coordination services; delivered in a way that increases self-determination, reduces barriers, and enables individuals and their families to focus on working towards their goals.
Our Values
We believe that being clear on our core values enables us to work from a place of true authenticity. With that in mind, one of the key considerations when recruiting new Fika team members is ensuring they align with our company values.
Integrity
in all that we do
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Right to Autonomy
for those we work alongside
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Knowledge
to ensure, we are effective in our roles
Transparency
to foster openness, collaboration, and trust
Dedication
to continuous growth, learning, and improvement
OUR SERVICES
SUPPORT COORDINATION
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Level 2 Support Coordination
This type of support can assist you to understand your NDIS plan and what the different funding categories can be used for.
We can help connect you with providers who are right for you and who will support you in the way you choose. Support Coordinators can work with you to ensure you get the most out of your NDIS funding by providing you with ideas and creative options to support you in working towards your goals.
We can also help you gather reports from your services and ensure you are well prepared when it is time for your NDIS plan to be reassessed. This process can be overwhelming, and we can support you with this as little or as much as you need. Support Coordinators will also link you in with any mainstream supports and services you may want to access. This could include: Health services, Housing support, community-based activities in your local area etc.
Level 3 Support Coordination
This support is designed and funded for participants who have much more complex lifestyle situations than others. These may relate to legal issues, family complexities, significant behavior, mental health implications, or severity of the impact of disability upon your health, capacity, and wellness.
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Our Level 3 (Specialist) Support Coordinators have extensive combined experience working with the Complex Support Needs pathway, Queensland Health including hospital discharges after long-term admissions, complex Child Protection/NDIA intersections, working alongside DSDSATSIP and providers where QCAT is involved in approving PBSPs, Youth and Adult Justice involvement, and situations where there are multiple government agencies working together.
Work for Us
We are regularly looking for exceptional Support Coordinators to join our Team. If you align with our Company Values and have a super set of skills and knowledge you would like to bring to Fika Specialist Services, we would love to hear from you!
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Please send an email to Sherie Macpherson sherie@fikaservices.com.au or Kayla Eaton kayla@fikaservices.com.au if you would like to chat about what opportunities we have available. All communication will be kept in full confidence.
Our Team
All our team members have extensive NDIS Support Coordination experience, bring specialised skills to the team, and of course have their own unique personalities. We work in a collaborative way so that the skills and knowledge within the team can benefit everyone we provide services to.
Participant Feedback
Locations
Fika Specialist Services is primarily based in Southeast Queensland, with Support Coordinators providing services in the following areas:
All Brisbane suburbs
Ipswich
Caboolture
Gold Coast
Logan
Toowoomba
Sunshine Coast
Moreton Bay region
We also occasionally accept referrals from outside of these areas if the benefit to the Participant of having our expertise and/or experience outweighs our reduced knowledge of their local area.